(4.7) Overall Rating
5/5
I am really happy with my experience with Water Savers. Master Plumber Ernesto found my problem within 5 minutes of being in my home. Two other companies came before him, and they couldn’t find the problem. There is a reason Ernesto is called a Master Plumber. He has many years of experience. Fortunately, the repair was very minor. He was honest with his evaluation and even gave me a follow up call.I also want to acknowledge the customer service agent. She was very nice and knowledgeable. I am so appreciative, I actually spoke to a person and not a robot!
Ernesto and his team were very responsive during the holidays when our pipes froze and broke and flooded our basement. We have had other work done and are very satisfied with their work. We have since referred him to other colleagues and friends. It’s difficult finding a reliable plumber.
I have used Water Savers twice for major projects and give them my highest marks. They are very responsive and worked us into their schedule quickly. The first job was to find an underground leak somewhere under our house or driveway, fix the leak and then install a new, upgraded main water line to the house. I bid this work out to several groups and they were by far the best and very reasonably priced. The second project was the removal and replacement of 6 toilets. They scheduled me quickly and then rescheduled when my shipment was delayed. 5 Stars.
Paid $425 just for them to diagnose the problem. Then was quoted $2000 to replace a 2 foot section of drain pipe in a bathroom. I called another local company who did the repairs for $525. Absolutely ridiculous price gouging from this company.Edit: to reply to his response below. He's lying now. He came out and said we needed the connection to be replaced. Never mentioned replacing the vent and the quote we were given never mentioned replacing the vent. Furthermore there would be literally no reason to replace the roof vent pipe, that wasn't the problem.
There is a reason they make you pay half up front. They dramatically overcharged me for a simple install, and managed to damage the existing plumbing while there (resulting in the dishwasher draining into the basement). The plumber never told me when they were coming (They just showed up) and I had to call multiple times just to get them to setup an appointment. I should have listened to my instincts and gone with another plumber.
